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Returns & Exchanges
We accept returns on all unworn items within 14 days of delivery. Items must be returned in their original condition with all ERDEM tags and security seals intact.
1
Request a Return
Log into your account or use the 'Guest Return' portal to generate a Return Merchandise Authorization (RMA) number.
2
Prepare the Package
Place the items in the original shipping box and attach the pre-paid return shipping label provided with your order.
3
Schedule a Pickup
Arrange a complimentary courier collection via our website or drop off the package at an authorized service point.
4
Receive Refund
Once our atelier inspects the return, your refund will be processed to the original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing